Frequently Asked Questions

Here are some of the most commonly asked questions we receive. If you don’t find the answer you’re looking for, don’t hesitate to Contact Us. Help is only a phone call (or email) away!

What is custom, and is it expensive?

Custom is one-of-a-kind. It is something you won’t see on your neighbor’s windows. If done well, it is attention to small details that mass production cannot do. We take the time to make sure we feature that fabric in the most pleasing way possible. We make sure that when we join seams together, that the pattern is matched perfectly. We ensure that the overall room is consistent from element to element. It does cost more for custom products than for products available at the mall or online. Our methods of making the product are different from theirs. Ours are made in America, in fact, right here in our studio in Apex, North Carolina. That doesn’t mean there’s not a place for certain products that can be purchased less expensively. It just means that what we do is different, and special.

But nobody has an open checkbook (well, almost nobody). So be sure to communicate your budget early in the discussion. If you have an idea of what type of treatment you have in mind, we can “ballpark” a budget for you based on past experience. This is, of course, an estimate, as factors such as fabric choice, hardware choice, and additional design details can affect the cost. We can also “back into” your budget, if we know what we are shooting for. But it helps to have a starting point.

But no matter what your budget is, we never compromise quality. It might take a little bit longer, or cost a little bit more, but we stand by the quality of our products. They are all a little piece of us!

What should I expect during our In-Home Design Consultation?

Be prepared to express your desires. The treatment should reflect YOU and your tastes, not those of the design consultant. Use online resources such as Pinterest and Houzz to help you identify styles that interest you. You should decide if you want to address privacy or lighting issues, or if you are only after decorative elements. Custom window treatments can address any or all of these things.

We will assess what the scope of work is, and will take preliminary measurements at that time. If detailed measurements are indicated (for complex designs or when height is an issue), we will schedule the installer to come out at a later date.

For window treatments, there are three design packages from which to choose. Choose the one that is the correct fit for you. The “Classic” client already has a pretty good idea of the window treatment design, and this person also loves the hunt for the perfect fabric and hardware. The “Premium” client needs a little more help, with either design ideas or fabric sourcing. The “Executive” client would rather leave everything to the window treatment professional. Which style are you? Click here for a detailed explanation of what is included in each package. Note – One package price applies to each individual space in the home. If adjacent spaces and the same design/fabric, then that counts as one space.

  • 60 minute In-Home Design Consultation: $ 75. This fee will be waived upon selection of chosen window treatment design package(s) – (if applicable).

Ready to schedule your In-Home Design Consultation? Contact us now!

What if I have a hard time envisioning what it will look like?

We get this question a lot. But we can help with that! We use a combination of photographs and computer graphics to “draw” the treatment in your room so you can see what we have in mind. We can often even import an image of the fabric you’ve chosen, so you can see what it will look like up on your windows. So when the finished product is installed, you can say “I knew it would look like that!”. This service is available to our Premium and Executive clients.

Can I provide my own material?

For our Classic and Premium clients, we accept “customer’s own material”, or COM. We do not accept COM lining as we will evaluate the fabric and the window treatment and use the most appropriate lining for the job. There are factors to consider when supplying your own fabric. Click here for a copy of our COM policy, which spells all of this out for you. Please note that our labor charges are discounted when you use fabric that we provide, so that might be an additional consideration.

What areas do you work in?

Primarily, we work in the southern Wake County area, mostly in Apex, Holly Springs, Cary, and Fuquay-Varina. We are also happy to travel outside those areas, and have clients in Raleigh, Durham, and Chapel Hill.

How long will my project take?

Most custom projects take 5 – 6 weeks, once all decisions are made and your order is placed. It really just depends on what kind of work we have already scheduled. We work on a first-come, first-served basis, so cannot make any promises until the order is placed. We will be happy to give you a timeline on your particular project once we know all the details.

Please plan ahead for any parties, family gatherings and especially the Holidays!

Do you offer Slipcovers?

Yes! If you email us a photo of your piece, we can provide you with a general ballpark estimate. We usually have a few basic questions, such as where you are located, if you want the cover to be washable or not, if you want the piece to have a skirt. We do not accept the furniture in our workroom, but will come to you to make a pattern from your furniture, then come back to the workroom to make the piece. Click here for more information on the slipcover process, and click here to send us an email.

Do you do Upholstery?

We offer upholstered cornices and headboards, and will recover the seat of dining room chairs (where the seat is removable). Unfortunately, we do not offer upholstery of furniture pieces.

Do you alter existing Window Treatments?

We will provide a quote for altering existing draperies on a case by case basis. Often due to the fabrication process, it is more expensive to alter existing treatments rather than to start from scratch. Things to consider are stitch marks, fading and creases that cannot be avoided. Also, any existing window treatments that are brought in for alterations must first be dry-cleaned at the owner’s expense.

How do I clean my new Window Treatments?

We recommend a light vacuuming or dusting with a lint roller as needed. Washing your treatments in the washing machine is never recommended, and we cannot be responsible for the results. Dry Cleaning is an alternative method of cleaning drapery panels, however Dogwood Designs takes no responsibility for the results of the dry cleaning process. Dust & vacuum as long as humanly possible! Even if your treatments survive the dry cleaning process, they will never look as good!